At Instacart, our goal is to make grocery shopping effortless so people can live happier, healthier lives. To achieve this vision, it’s important that we cultivate and preserve an environment built on a foundation of Safety, Respect, and Integrity for all Instacart customers, shoppers, and partners.
We’ve built our Community Guidelines around these three pillars, and expect everyone to adhere to the standards below while engaging on the platform.
Safety: Safety is our first priority. Every individual should feel comfortable, safe, and secure using the Instacart platform. We do not permit any activity that could create unsafe conditions or cause harm to others.
Respect: From the aisles of the grocery store to customers’ doors and everywhere in between, we strive to create and maintain a welcoming, inclusive, and respectful environment for everyone, at all times. Our expectation is simple: treat others the way you want to be treated.
Integrity: Trust is a key ingredient in our recipe for success as a community. We expect all members of the Instacart community to be honest and to represent and conduct themselves in a way that fosters trust across the platform.
We encourage you to learn more about how these guidelines apply to you by viewing our Account Access Guidelines for customers and shoppers.
Instacart Shopper - Account Access Guidelines
Instacart Customer - Account Access Guidelines
Turning Feedback into Action
Your feedback matters, so tell us about your experiences. You can rate orders, chat with support, and submit issues directly in the app or online at Instacart.com.
Access to the Platform
Instacart reviews all reported violations of these Community Guidelines and reserves the right to permanently remove account access for shoppers or customers found to be in violation.*
*In some instances, a thorough investigation may be needed, during which time the associated account(s) will be suspended pending the outcome.